Support — Tee Time Alerts

Contact: luka911a@gmail.com

We read every message. Say which course and which dates you set the alert for and we can
look at what the watcher saw.

What the app does
Tee Time Alerts checks the public booking page of each course you picked about once a
minute, around the clock, and sends you a push notification when a tee time opens in the
window you asked for. Tapping it opens the course's own booking page on that date. The
app only notifies you: it never books, holds or resells tee times and never asks for
your login to a course's site. Openings are usually cancellations, so they can appear at
any hour, often late in the evening, and they go again quickly.

Which tee sheet is watched
Only the sheet a golfer without a login can see. At some courses residents, pass holders
or card holders book further ahead on their own sheets after signing in; the app shows
which public sheet it watches for every course.

Which courses are covered
62 public courses in New York, New Jersey and California. The full, current list is
in the app on the "Courses we cover" screen, and you can read it before you subscribe.
If yours is missing there is a box on that screen to tell us which one it is.

I set an alert and nothing has arrived
That is usually the honest answer rather than a fault: nothing opened at that course, on
those dates, inside your time window. Alerts fire on a change, not on a schedule. Two
things are worth checking:
- Notifications must be allowed for Tee Time Alerts in iOS Settings. The app shows a
  banner on the alert list when they are switched off.
- A narrow window ("7:00 to 8:00, Saturday, four spots") can go weeks without a match at
  a busy course. Widening the time or the number of spots is usually what helps.

How far ahead alerts can look
Each course decides how far in advance it sells tee times, and most of them open only a
few days out; Torrey Pines and San Diego's advance sheets open 90 days out. An alert
covering a date further away than that is not lost: it starts being checked as soon as
that course opens the day for booking. An alert can also have no end date ("every
Saturday morning"), and then it keeps watching the next matching dates.

Quiet hours
Off unless you turn them on in Help & subscription. During quiet hours alerts still
arrive, silently, in Notification Center. Cancellations often open late in the evening.

I booked it
Tap "Booked it" on the notification, or on the alert in the app, and that date stops
being watched on that alert.

How many alerts I can keep
Up to 25 standing alerts at a time. Deleting one on the alert list frees a slot
immediately.

Cancelling
The subscription is billed by Apple, not by us. Cancel in iOS Settings: tap your name,
then Subscriptions, then Tee Time Alerts. Cancelling at least 24 hours before the period
ends stops the next charge; the alerts keep working until the period you have paid for
runs out. Deleting the app does not cancel the subscription.

I paid on another device, or reinstalled
Open the app and tap "Restore" on the subscription screen, or "Restore purchases" in
Help & subscription. The subscription
belongs to your Apple ID, so it comes back without paying again.

Refunds
Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them, but tell
us what went wrong and we will fix the cause.

The app: https://apps.apple.com/us/app/tee-time-alerts/id6784973886

Privacy: https://teetimealerts.vovaluka.com/privacy
Terms: https://teetimealerts.vovaluka.com/terms